The aftermarket department at Ulstein Verft was established in the autumn of 2005 to provide life-cycle service and offer cost-saving services for ship operators.

 

“Our tasks involve mainly guarantee work for twelve months for newbuildings from Ulstein Verft. We also provide requested maintenance and service for the vessels’ entire economic life. We assist with rebuildings for a changing market, and engineering work as a result of expanding or upgrading class notations and certificates. Our tasks also include dockings and installation of equipment,” says department manager Frank Strandebø.

 

Of the department’s five employees, one person works full time handling inquiries and sales. The other four are in charge of following up guarantees on vessels delivered by Ulstein Verft. One advantage is that they have all been seamen – one is a captain, one is an electrician and two are chief engineers. 

 

“We participate as crew on trial runs of newbuildings from Ulstein Verft. That way we get to know the vessels and can upgrade ourselves with new equipment and newly developed solutions. During the guarantee period we can thus quickly spot the problem should errors or faults arise,” says Strandebø. “The department can also influence the design of new equipment through factory acceptable tests (FAT). At such meetings we can provide suggestions for improving the system.”

 

“It is reassuring for the customer to know that the yard has a department dedicated to such tasks. That way the customer gets a quick response and we are on the case until it is completed,” says Strandebø.